Privacy Policy

1. Introduction

Mad Collective ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled respectfully and securely. This Privacy Policy explains what personal data we collect when you visit madcollective.com.au, make a purchase, join our mailing list, or otherwise interact with us, and how we use, share, and safeguard this information.

By accessing our website or using our services, you agree to the practices described herein.

2. What Information We Collect

a. Personal Data You Provide

  • Account information: Name, email address, shipping and billing address, phone number, payment details (when using third-party payment processors).

  • Order details: Items purchased, sizes, colours, order history.

  • Contact details: When you reach out via contact forms, email, or phone.

  • Mailing list / newsletter sign-ups

b. Automatically Collected Data

  • Technical information: IP address, browser type, device type, operating system, access time, referring URL.

  • Usage data: Pages viewed, time spent, links clicked, products browsed.

  • Cookies and tracking technologies: For analytics, personalized content, and advertisements.

3. How We Use Your Information

  • Order fulfilment: Process and deliver purchases; send confirmations, receipts, order updates.

  • Account management: Provide customer service, respond to inquiries, manage rewards or returns.

  • Marketing & communications: Send newsletters, promotional offers (with your consent).

  • Website improvements: Analyse usage to optimise site functionality and product offerings.

  • Legal requirements: Comply with laws or respond to lawful requests (e.g., subpoenas).

We process your data only when there's a legitimate reason—such as fulfilling your order, complying with legal obligations, or with consent (for marketing emails).

4. Cookies & Tracking Technologies

We use cookies and similar technologies, including Google Analytics, Facebook Pixel, and other tools to:

  • Understand how you use our site

  • Remember your preferences

  • Customize your experience

  • Serve relevant marketing content

You can adjust your browser settings to reject cookies; however, some features may no longer work as intended.

5. Sharing Your Information

We do not sell your personal data. We may share information with:

  • Service providers: Payment processors, shipping carriers, email platforms—for performance of contractual services.

  • Legal authorities: If required by law or to protect our rights.

  • Affiliates or successors: In connection with business transfers (e.g. acquisition).

We require that any third party we work with protects your data as outlined in their contractual agreements with us.

6. Data Security

We implement appropriate security measures, such as SSL encryption, secure servers, and restricted access, to protect your personal data. However, no method of transmission over the internet is entirely secure. If a data breach occurs, we will notify affected individuals and relevant authorities in compliance with applicable laws.

7. International Data Transfers

As an Australian-based entity, if we transfer your information overseas (e.g., to payment processors, cloud service providers), we ensure that such transfers comply with Australian privacy regulations and that recipients maintain equivalent data protection standards.

8. Your Privacy Rights

Depending on your jurisdiction:

  • Access: Request a copy of your personal data.

  • Correction: Ask us to correct any errors.

  • Deletion: Request removal of your data, subject to legal obligations.

  • Objection / restriction: Limit how we process your data.

  • Opt-out: Withdraw consent for marketing communications at any time (via unsubscribe links or by contacting us).

9. GDPR Rights for EU/EEA Residents

If you are located in the European Economic Area (EEA) or the UK, the General Data Protection Regulation (GDPR) and the UK GDPR grant you the following additional rights:

  • Right to Access: You can request copies of your personal data.

  • Right to Rectification: You can ask us to correct inaccurate or incomplete data.

  • Right to Erasure (“Right to be Forgotten”): You can request we delete your data when it’s no longer needed or you withdraw consent.

  • Right to Restrict Processing: You can request we temporarily suspend processing of your data.

  • Right to Data Portability: You can request a copy of your data in a commonly used, machine-readable format.

  • Right to Object: You may object to processing based on legitimate interests, including direct marketing.

  • Right to Withdraw Consent: Where processing is based on consent (e.g. email marketing), you may withdraw consent at any time.

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: To fulfill orders and provide customer service.

  • Legal Obligation: To comply with applicable laws.

  • Consent: For marketing communications or optional cookies.

  • Legitimate Interests: To improve our services, prevent fraud, and secure our website.

Supervisory Authority

You have the right to lodge a complaint with your local data protection authority. In the EEA, see the EDPB list of supervisory authorities.

10. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

11. Updates to This Policy

We may update this policy occasionally (e.g., for legal needs or operational changes). The Effective Date will be noted at the top, and we’ll notify users via email or site announcement of any material changes.

12. Contact Us

For questions or requests regarding this Privacy Policy or your personal data, please contact us at:

  • Email: info@madcollective.com.au

Effective Date: 10th September 2025