Terms of Service

1. Introduction

Welcome to Mad Collective. These Terms and Conditions (“Terms”) govern your use of madcollective.com.au (the “Site”) and purchases made through it. By accessing our Site or purchasing products, you agree to these Terms.

2. Eligibility

You must be at least 16 years old or have the consent of a parent/guardian to use our Site.

3. Products and Availability

  • Product descriptions and prices are subject to change without notice.

  • We reserve the right to limit quantities or discontinue products at any time.

4. Orders and Payment

  • By placing an order, you agree to provide accurate, complete information.

  • Payments are processed securely through third-party providers (e.g. Stripe, PayPal, Shopify Payments).

  • Prices are listed in AUD unless otherwise stated and include applicable GST.

5. Shipping and Delivery

  • Delivery times are estimates only.

  • Risk of loss passes to you upon delivery to the carrier.

  • Customs, duties, or taxes outside Australia are your responsibility.

6. Returns and Refunds

  • We comply with Australian Consumer Law.

  • You may be entitled to a repair, replacement, or refund for major faults.

  • Please review our dedicated Returns Policy for details.

7. Intellectual Property

All content on this Site (text, images, logos, graphics) is the property of Mad Collective or its licensors. You may not use it without permission.

8. Limitation of Liability

To the fullest extent permitted by law, Mad Collective is not liable for indirect, incidental, or consequential damages arising from your use of the Site or products.

9. Indemnity

You agree to indemnify and hold harmless Mad Collective from claims, damages, and expenses arising from your misuse of the Site or breach of these Terms.

10. Third-Party Links

Our Site may link to third-party sites. We are not responsible for their content or privacy practices.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of NSW courts.

12. Changes to Terms

We may update these Terms periodically. By continuing to use the Site after changes are posted, you accept the revised Terms.

13. Contact Us

For questions or requests regarding these Terms, please contact us at:

  • Email: info@madcollective.com.au

Effective Date: 10th September 2025